Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > State and Reason > Interaction State & calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric.

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AgentStateandReasonInteractionStatePercentNotReadyOutTime (2)

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