Drilldown: GCXI Metric
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- AppSection (42)
- Application (19)
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- Article (6718)
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- ArticlePEServiceMetrics (103)
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- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
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- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
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- Section (17278)
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- Service (27)
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- Type (8)
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- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18367)
GCXI Metric > displaysInFolder Cloud:
None
& calculation
:
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
or
Calculated based on the Wrap Time and Active Time Summarized State metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Not Ready Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Wrap Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 2 results in range #1 to #2.
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