Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Revenue and Offered with Revenue Activity metrics.

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type:
Dispotion (2) · Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (2)
internalMetricID:
A_REVENUE_AVG (2) · IA_NOT_READY_OUT_TIME_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Activity (2) · Agent Not Ready Report (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgRevenue (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2)

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