Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. or Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics .

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Queue (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_NOT_READY_OUT_TIME_PCT (2) · Q_ABANDONED_SHORT_CC (2) · Q_ABANDONED_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · QueueAvgAbandonedWaitingTime (2) · QueueCustomerAndConsultsShortAbandonedWaiting (2)

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