Drilldown: GCXI Metric

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GCXI Metric > folder: iWD & displaysInFolder Premise: None & internalMetricID : Q_ABANDONED_INVITE_PCT or None & calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or None

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type:
None (2)
mediaType:
None (2)
dataType:
None (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2)
displaysInFolder Cloud:
None (2) · "none" (2) · iWD > Email (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2) · IWD_AGG_TASK_*.CMPL_TASK_ASSIGN_TIME (2) · IWD_AGG_TASK_*.CMPL_TASK_PRE_SRC_TIME (2) · IWD_AGG_TASK_*.CMPL_TASK_SRC_TIME (2) · IWD_AGG_TASK_*.COMPL_TASK_COMPLETE_TIME (2) · IWD_AGG_TASK_*.NEW_TASK_COUNT (2) · IWD_AGG_TASK_*.TOTAL_OVERDUE_TASK_COUNT (2) · IWD_AGG_TASK_*.TOTAL_PENDING_TASK_COUNT (2) · IWD_AGG_TASK_AGENT_*.WORK_TIME (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Capture Point Business Value Report (2) · Capture Point Task Duration Report (2) · Customer Segment Service Level Report (2) · Intraday Process Report (2) · Task Age Report (2)
cloud:
None (2) · yes (2)
premise:
no (2) · yes (2)
project:
None (2)
notproject:
None (2)
anchor:
iWDAcceptTime (2) · iWDAcceptToCompleteTime (2) · iWDCanceled (2) · iWDCanceledAgent (2) · iWDCanceledAutocompleted (2) · iWDCanceledOverdue (2) · iWDCompleted (2) · iWDCompletedAgent (2) · iWDCompletedOverdue (2) · iWDFinishTime (2) · iWDHandleTime (2) · iWDNew (2) · iWDPending (2) · iWDPendingOverdue (2) · iWDPreSourceSystemTime (2) · iWDServicePending (2) · iWDServicePendingOverdue (2) · iWDSourceSystemTime (2)

Showing below up to 2 results in range #1 to #2.

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