Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric.

Use the filters below to narrow your results.

type:
None (2) · Interval (2)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Survey (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_NOT_READY_OUT_TIME_PCT (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Survey Statistics Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · DesignerPercentAccepted (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-09 05:51:03)"