Drilldown: GCXI Metric

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GCXI Metric > mediaType: All & calculation : Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or None & usedIn: None

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type:
None (6) · Detail (2) · Disposition (6) · Interval (2)
mediaType: (Click arrow to add another value)
dataType:
None (2) · Character (2) · Number (10)
folder:
Agent (2) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > Detail > Ixn State (2) · Agent > Detail > Session (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Outbound Contact (2) · Queue (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2) · Queue > Queue Predictive Routing (2)
displaysInFolder:
None (8) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Summarized State (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
internalMetricID:
None (8) · ??? (6)
Other values:
dbTable:
AG2_QUEUE_*.GPM_ERROR (4)
Other values:
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
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