Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. or Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Queue (2) · Queue > Queue Predictive Routing (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
??? (2) · IA_WRAP_TIME_IXN_PCT (2) · Q_ACCEPTED_AGENT_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Interaction Traffic Report (2) · PR Performance Dashboard (2) · Predictive Routing Operational Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentIxnWrapTime (2) · QueuePercentAcceptedAgent (2) · QueueQueuePredictiveRoutingPercentError (2)

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