Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Hold Time and Queue > Hold metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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