Drilldown: GCXI Metric
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- Videos (676)
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- All pages (18392)
GCXI Metric > calculation 
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
Agent Report
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
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