Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue 
& calculation :
Calculated based on the Invite Time and Invite Business Attribute metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics.
& calculation :
Calculated based on the Invite Time and Invite Business Attribute metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics. Use the filters below to narrow your results.
type:
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displaysInFolder:
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displaysInFolder Cloud:
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