Drilldown: GCXI Metric

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GCXI Metric > folder: Callback & calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Refer to the Abandon Waiting For Agent and Accepted Callback metrics.

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type:
Disposition (2)
mediaType:
Chat (2) · Voice (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
CB_CALLBACK_ABANDONED_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Callback Summary Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
PercentAbandoned (2)

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