Drilldown: GCXI Metric
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GCXI Metric > calculation :
Calculated based on the Invite Time and Invite Business Attribute metrics. or
Calculated based on the Transfer Initiated and Accepted Activity metrics.
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Agent Group Business Attribute Report (2) ·
Agent Group Interaction Handling Report (2) ·
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Agent Utilization Email Report (2) ·
Agent Utilization Report (2) ·
Task Routing Agent Activity (2) ·
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