Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > folder: Agent > State and Reason > Summarized State & calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics.

Use the filters below to narrow your results.

type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_UNKNOWN_STATE_TIME_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStatePercentOtherStateTime (2)

Showing below up to 2 results in range #1 to #2.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-09 15:37:16)"