Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Business Attribute > BA Predictive Routing (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_NOT_READY_OUT_TIME_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Report (2) · Model Efficiency (2) · Predictive Routing - Model Efficiency (2) · Predictive Routing Operational Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · BusinessAttributeBAPredictiveRoutingPercentError (2)

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