Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > folder: Agent > State and Reason > Interaction State & calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.

Use the filters below to narrow your results.

type:
Interval (2)
mediaType:
Voice (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_WRAP_TIME_IXN_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonInteractionStatePercentIxnWrapTime (2)

Showing below up to 2 results in range #1 to #2.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-14 19:05:51)"