Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_WRAP_TIME_IXN_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStatePercentIxnWrapTime (2) · QueueCustomerAndConsultsHoldTime (2)

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