Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_BUSY_TIME_IXN (2) · Q_SERVICE_LEVEL_ACC_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStateIxnBusyTime (2) · QueuePercentAcceptServiceLevel (2)

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