Drilldown: GCXI Metric
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GCXI Metric > type:
None
& calculation :
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
None
Use the filters below to narrow your results.
Agent (2) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > Ixn State (2) ·
Agent > Detail > Session (2) ·
Agent > Group Membership (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Callback (2) ·
Chat (2) ·
Chat > Agent (2) ·
Chat > Async (2) ·
Chat > Thread (2) ·
Designer (2) ·
Designer > Bot (2) ·
Designer > Session (2) ·
Designer > Session > Detail (2) ·
Designer > Session Block (2) ·
Designer > Survey (2) ·
iWD (2) ·
iWD > Agent (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
iWD > Service Objects (2) ·
Outbound Contact (2) ·
Queue (2) ·
Queue > Q Customer (2) ·
Service Objects (2)
None (10) ·
=??? (2) ·
AQ_AGENT_GROUP_COMBINATION (2) ·
AQ_QUEUE_GROUP_COMBINATION (2) ·
A_CA_DATE_TIME_KEY (2) ·
A_CONSULT_RECEIVED_ACCEPTED (2) ·
A_DATE_TIME_KEY (2) ·
A_GROUP_COMBINATION (2) ·
CB_SAVED_TIME_MIN (2) ·
IRSF_START_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY_ABN (2) ·
Q_DATE_TIME_KEY_ANS (2) ·
Q_GROUP_COMBINATION (2) ·
Q_GROUP_COMBINATION_ABN (2) ·
Q_GROUP_COMBINATION_ACC (2) ·
SESS_GROUP_COMBINATION (2) ·
STATE_GROUP_COMBINATION (2) ·
STATE_REASON_START_DATE_TIME_KEY (2) ·
TIME_INT_VAL_01 (2) ·
TIME_INT_VAL_02 (2) ·
TIME_INT_VAL_03 (2) ·
TIME_INT_VAL_04 (2) ·
TIME_INT_VAL_05 (2) ·
TIME_INT_VAL_06 (2) ·
TIME_INT_VAL_07 (2) ·
TIME_INT_VAL_08 (2) ·
TIME_INT_VAL_09 (2) ·
TIME_INT_VAL_10 (2) ·
TIME_INT_VAL_11 (2) ·
TIME_INT_VAL_12 (2) ·
TIME_INT_VAL_13 (2) ·
TIME_INT_VAL_14 (2) ·
TIME_INT_VAL_15 (2) ·
TIME_INT_VAL_16 (2) ·
TIME_INT_VAL_17 (2) ·
TIME_INT_VAL_18 (2) ·
TIME_INT_VAL_19 (2) ·
T_DATE_TIME_KEY (2)
dbTable:
None (16) ·
Agent Group Membership Details Report (2) ·
Agent Omnichannel Activity Report (2) ·
Application Duration Report (2) ·
Application Summary Report (2) ·
Assisted Service Interactions by Last Milestone Report (2) ·
Async Chat Dashboard (2) ·
Blocks Summary Report (2) ·
Bot Dashboard (2) ·
Capture Point Business Value Report (2) ·
Capture Point Task Duration Report (2) ·
Chat Agent Stats (2) ·
Chat Agents Stats (2) ·
Chat Engagement Report (2) ·
Chat Interaction Stats (2) ·
Chat Session Report (2) ·
Chat Termination Report (2) ·
Customer Segment Service Level Report (2) ·
Interactions Acceptance Report (2) ·
Intraday Process Report (2) ·
Milestone Summary Report (2) ·
Outbound Email Report (2) ·
Queue Priority Range Report (2) ·
Resource Performance Dashboard (2) ·
Resource Performance Report (2) ·
Self-Service Statistics Report (2) ·
Sessions Handled by Bots (2) ·
Survey Answer Report (2) ·
Survey Statistics Report (2) ·
Task Age Report (2)
anchor:
Showing below up to 16 results in range #1 to #16.
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D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics