Drilldown: GCXI Metric

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GCXI Metric > type : Disposition or None & calculation : Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or None

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type: (Click arrow to add another value)
mediaType:
None (18) · All (10) · All (except Chat) (6) · All (except Email) (6) · Async (4) · Chat (10) · email (2) · Open (sync) (6) · Voice (10)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (14)
folder:
Other values:
displaysInFolder:
None (22) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (22) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (22)
internalMetricID:
None (20) · ??? (6) · A_GROUP_COMBINATION (4) · T_DATE_TIME_KEY (4)
Other values:
dbTable:
None (8) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4) · AG2_QUEUE_*.GPM_ERROR (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (20) · Agent Outbound Campaign Report (4) · Survey Statistics Report (4) · Predictive Routing - AHT & QUEUE (4) · Campaign Summary Report (4) · Bot Dashboard (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (20)
premise:
None (2) · no (2) · yes (22)
project:
None (22)
notproject:
None (22)
anchor:
Other values:

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