Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
Agent Summary Activity Report (Active)
:
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
Agent Summary Activity Report (Active) Use the filters below to narrow your results.
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