Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder : Agent > State and Reason > Summarized State or Queue > Q Customer & calculation : Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or None

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type:
None (2) · Disposition (2)
mediaType:
All (4) · All (except email) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent (2) · Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_DATE_TIME_KEY (2) · Q_ABANDONED (2) · Q_ABANDONED_INVITE (2) · Q_ABANDONED_SHORT (2) · Q_ABANDONED_STANDARD_TIME (2) · Q_ABANDONED_TIME (2) · Q_ABANDONED_TIME_MAX (2) · Q_ACCEPTED (2) · Q_ACCEPTED_AGENT (2) · Q_ACCEPTED_AGENT_TIME (2) · Q_ACCEPTED_THR (2) · Q_ACCEPTED_TIME (2) · Q_CONFERENCE_INIT_AGENT (2) · Q_ENGAGE_TIME (2) · Q_ENTERED (2) · Q_HOLD (2) · Q_HOLD_TIME (2) · Q_INVITE (2) · Q_INVITE_TIME (2) · Q_TRANSFER_INIT_AGENT (2) · Q_WRAP (2) · Q_WRAP_TIME (2)
dbTable:
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (4) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAgentStartDateTimeKey (2) · QueueAbandonedInviting (2) · QueueAbandonedWaiting (2) · QueueAbandonedWaitingTime (2) · QueueAccepted (2) · QueueAcceptedAgent (2) · QueueAcceptedinThreshold (2) · QueueAcceptTime (2) · QueueAcceptTimeAgent (2) · QueueConferenceInitiatedAgent (2) · QueueEngageTime (2) · QueueEntered (2) · QueueHold (2) · QueueHoldTime (2) · QueueInvite (2) · QueueInviteTime (2) · QueueMaxAbandonedWaitingTime (2) · QueueMaxAbandonedWaitingTimeFmt (2) · QueueShortAbandonedWaiting (2) · QueueStandardAbandonedWaitingTime (2) · QueueTransferInitiatedAgent (2) · QueueWrap (2) · QueueWrapTime (2)

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