Drilldown: GCXI Metric
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GCXI Metric > displaysInFolder
:
Agent > State and Reason > Summarized State
or
Outbound Contact > Contact Attempt
or
Queue > Q Customer
& calculation
:
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
or
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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A_CA_DATE_TIME_KEY (2) ·
A_DATE_TIME_KEY (2) ·
CA_ANSWERS (2) ·
Q_ABANDONED (2) ·
Q_ABANDONED_INVITE (2) ·
Q_ABANDONED_SHORT (2) ·
Q_ABANDONED_STANDARD_TIME (2) ·
Q_ABANDONED_TIME (2) ·
Q_ABANDONED_TIME_MAX (2) ·
Q_ACCEPTED (2) ·
Q_ACCEPTED_AGENT (2) ·
Q_ACCEPTED_AGENT_TIME (2) ·
Q_ACCEPTED_THR (2) ·
Q_ACCEPTED_TIME (2) ·
Q_CONFERENCE_INIT_AGENT (2) ·
Q_ENGAGE_TIME (2) ·
Q_ENTERED (2) ·
Q_HOLD (2) ·
Q_HOLD_TIME (2) ·
Q_INVITE (2) ·
Q_INVITE_TIME (2) ·
Q_TRANSFER_INIT_AGENT (2) ·
Q_WRAP (2) ·
Q_WRAP_TIME (2) ·
T_ABANDONED (2)
dbTable:
None (6) ·
Campaign Summary Report (4) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
AgentActivityAgentStartDateTimeKey (2) ·
BusinessAttributeBACustomerAbandonedWaiting (2) ·
OutboundContactAccepted (2) ·
OutboundContactStartDateTimeKey (2) ·
QueueAbandonedInviting (2) ·
QueueAbandonedWaiting (2) ·
QueueAbandonedWaitingTime (2) ·
QueueAccepted (2) ·
QueueAcceptedAgent (2) ·
QueueAcceptedinThreshold (2) ·
QueueAcceptTime (2) ·
QueueAcceptTimeAgent (2) ·
QueueConferenceInitiatedAgent (2) ·
QueueEngageTime (2) ·
QueueEntered (2) ·
QueueHold (2) ·
QueueHoldTime (2) ·
QueueInvite (2) ·
QueueInviteTime (2) ·
QueueMaxAbandonedWaitingTime (2) ·
QueueMaxAbandonedWaitingTimeFmt (2) ·
QueueShortAbandonedWaiting (2) ·
QueueStandardAbandonedWaitingTime (2) ·
QueueTransferInitiatedAgent (2) ·
QueueWrap (2) ·
QueueWrapTime (2)
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