Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > calculation : Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. or Refer to the Callback > Saved Time and Callback > Successful metrics.

Use the filters below to narrow your results.

type:
Disposition (4) · Interval (2)
mediaType:
All (2) · Chat (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Callback (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
CB_SAVED_TIME_AVG (2) · IA_INVITE_TIME_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Callback Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStatePercentInviteTIme (2) · CallbackAvgSavedTime (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-07-22 17:25:51)"