Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Outbound Contact > Agent Contact & calculation : Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or None & usedIn: Agent Conduct Report

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type:
Disposition (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · A_ACCEPTED (2) · A_SHORT (2)
dbTable:
AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_GRP_[*].SHORT (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_AGENT_[*].SHORT (2) · Calculated based on the Wrap Time and Wrap Activity metrics. (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAccepted (2) · AgentActivityAvgWrapTime (2) · AgentActivityShort (2)

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