Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished

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None (2) · Interval (2)
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Agent > State and Reason > Interaction State (2) · iWD (2)
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None (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2)
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None (2) · "none" (2)
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None (4)
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None (2) · IA_BUSY_TIME_IXN (2) · IA_INVITE_TIME_PCT (2)
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Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Capture Point Business Value Report (2) · Capture Point Task Duration Report (2) · Intraday Process Report (2) · Supervisor Dashboard (2)
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AgentStateandReasonInteractionStateIxnBusyTime (2) · AgentStateandReasonInteractionStatePercentInviteTIme (2) · iWDAvgAcceptTime (2)

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