Drilldown: GCXI Metric

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GCXI Metric > folder: Business Attribute > BA Customer & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or None

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type:
Disposition (2)
mediaType:
None (2) · All (2) · All (except Email) (2) · Async (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · Number (2)
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displaysInFolder:
None (2) · Outbound Contact > Contact Attempt (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
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calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Transfer Summary Report (2) · AHT (2) · Business Metrics Executive Report (2) · Campaign Summary Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Customer Perspective Report (2) · Daily Transfer Summary Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Interaction Volume Business Result Report (2) · Interaction Volume Summary Report (2) · Model Efficiency (2) · Pre-Agent Termination Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing - Model Efficiency (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Predictive Routing Operational Report (2) · Task Volume Dashboard (2) · Task Volume Report (2) · Transfer Dashboard (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
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