Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & dbTable: IF_IRF_GPM_FACT_GI2.WAIT_TIME & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or None

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Detail (2) · Disposition (2)
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Business Attribute > BA Predictive Routing (2) · Detail > Handling Attempt > Handling Predictive Routing (2)
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internalMetricID:
None (2) · ??? (2)
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usedIn:
Model Efficiency (2) · Predictive Routing Detail Report (2)
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notproject:
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anchor:
BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingSatisfactionTurnaroundTime (2)

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