Drilldown: GCXI Metric
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GCXI Metric > dataType:
None
& calculation :
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
None
Use the filters below to narrow your results.
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) ·
Agent > State and Reason > Summarized State (2) ·
Business Attribute > BA Customer (2) ·
Callback (2) ·
Chat (2) ·
Chat > Agent (2) ·
Chat > Async (2) ·
Chat > Thread (2) ·
Chat Bot (2) ·
Co-browse (2) ·
Designer (2) ·
Designer > Activity (2) ·
Designer > Bot (2) ·
Designer > Session (2) ·
Designer > Session > Detail (2) ·
Designer > Session Block (2) ·
Designer > Survey (2) ·
iWD (2) ·
iWD > Agent (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
iWD > Service Objects (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) ·
Queue > Queue Predictive Routing (2) ·
Service Objects (2)
dbTable:
anchor:
Showing below up to 20 results in range #1 to #20.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics