Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics.
& usedIn:
Interaction Traffic Report
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics.
& usedIn:
Interaction Traffic Report Use the filters below to narrow your results.
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