Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue > Q Consults 
& calculation :
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Other State Time and Active Time Summarized State metrics.
& calculation :
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Other State Time and Active Time Summarized State metrics. Use the filters below to narrow your results.
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