Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& usedIn:
Agent Summarized State
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& usedIn:
Agent Summarized State Use the filters below to narrow your results.
type:
mediaType:
dataType:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
dbTable:
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
Showing below up to 2 results in range #1 to #2.
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