Drilldown: GCXI Metric

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GCXI Metric > type : Dispostion or Dispotion & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or None

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type: (Click arrow to add another value)
mediaType:
Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2)
displaysInFolder:
None (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_CONSULT_RCV_WARM_WRAP (2) · A_CONSULT_RCV_WARM_WRAP_TIME (2)
dbTable:
AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Performance Dashboard (2) · Agent Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityConsultReceivedWarmWrap (2) · AgentActivityConsultReceivedWarmWrapTime (2) · AgentActivityQueueConsultReceivedWarmWrap (2) · AgentActivityQueueConsultReceivedWarmWrapTime (2)

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