Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Use the filters below to narrow your results.
folder:
None (24) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Designer > Session Milestone (2) ·
Designer > Survey (2) ·
iWD > Capture (2) ·
iWD > Classification (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (4) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2)
internalMetricID:
dbTable:
usedIn:
anchor:
Showing below up to 24 results in range #1 to #24.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics
P
P cont.
- PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics