Drilldown: GCXI Metric

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GCXI Metric > mediaType: Chat & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. or None

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Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Queue (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
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