Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. or None

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type:
None (16) · Detail (6) · Disposition (18) · Dispostion (2) · Interval (2)
mediaType:
None (18) · All (12) · All (except Chat) (6) · All (except Email) (8) · Async (4) · Chat (10) · email (2) · Open (sync) (6) · Voice (12)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Character (2) · Date (2) · Number (16)
folder:
Other values:
displaysInFolder:
None (24) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (24) · "none" (2) · iWD > Email (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (22) · ??? (10) · A_GROUP_COMBINATION (4) · T_DATE_TIME_KEY (4)
Other values:
dbTable:
None (10) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · AG2_QUEUE_*.GPM_ERROR (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (22) · Survey Statistics Report (4) · Campaign Summary Report (4) · Bot Dashboard (4) · Predictive Routing - AHT & QUEUE (4) · Agent Outbound Campaign Report (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (22)
premise:
None (2) · no (2) · yes (24)
project:
None (24)
notproject:
None (24)
anchor:
Other values:

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