Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
& usedIn:
Agent Queue Report
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
& usedIn:
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