Drilldown: GCXI Metric

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GCXI Metric > mediaType: All & calculation : Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or None

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mediaType: (Click arrow to add another value)
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (8) · ??? (6) · T_DATE_TIME_KEY (4)
Other values:
dbTable:
AG2_QUEUE_*.GPM_ERROR (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (10) · Predictive Routing - AHT & QUEUE (4)
Other values:
cloud:
premise:
project:
notproject:
anchor:
Other values:

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