Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
or
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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