Drilldown: GCXI Metric
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GCXI Metric > folder:
Business Attribute > BA Customer 
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
None
& usedIn:
None
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
None
& usedIn:
None Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
??? (2) ·
@T_ACCEPTED_THR (2) ·
@T_ACTIONABILITY (2) ·
@T_ACTIONABILITY_ENTERED (2) ·
@T_FINISHED_THR (2) ·
@T_INFLUENCE (2) ·
@T_INFLUENCE_ENTERED (2) ·
@T_SENTIMENT (2) ·
@T_SENTIMENT_ENTERED (2) ·
T_ABANDONED_STANDARD_TIME (2) ·
T_ACCEPTED_AGENT (2) ·
T_ACCEPTED_AGENT_TIME (2) ·
T_ACCEPTED_THREAD (2) ·
T_ACCEPT_TIME (2) ·
T_CONFERENCE_INIT_AGENT (2) ·
T_DATE_TIME_KEY (2) ·
T_ENGAGE_TIME (2) ·
T_FINISH_RESPONSE_TIME (2) ·
T_FINISH_TIME (2) ·
T_FIRST_RESPONSE_TIME (2) ·
T_HOLD (2) ·
T_HOLD_TIME (2) ·
T_INVITE (2) ·
T_INVITE_TIME (2) ·
T_RESPONDED (2) ·
T_RESPONDED_THR (2) ·
T_RESPONSES (2) ·
T_REVENUE (2) ·
T_SATISFACTION (2) ·
T_SATISFACTION_ENTERED (2) ·
T_SHORT_ABANDONED (2)
dbTable:
AG2_ID_*.ABANDONED_STANDARD_TIME (2) ·
AG2_ID_*.ACCEPTED_AGENT (2) ·
AG2_ID_*.ACCEPTED_AGENT_TIME (2) ·
AG2_ID_*.ACCEPTED_THR (2) ·
AG2_ID_*.ACCEPTED_THREAD (2) ·
AG2_ID_*.ACCEPT_TIME (2) ·
AG2_ID_*.ACTIONABILITY (2) ·
AG2_ID_*.ACTIONABILITY_ENTERED (2) ·
AG2_ID_*.CONFERENCE_INIT_AGENT (2) ·
AG2_ID_*.DATE_TIME_KEY (2) ·
AG2_ID_*.ENGAGE_TIME (2) ·
AG2_ID_*.FINISHED_THR (2) ·
AG2_ID_*.FINISH_RESPONSE_TIME (2) ·
AG2_ID_*.FINISH_TIME (2) ·
AG2_ID_*.FIRST_RESPONSE_TIME (2) ·
AG2_ID_*.FOCUS (2) ·
AG2_ID_*.FOCUS_TIME (2) ·
AG2_ID_*.HOLD (2) ·
AG2_ID_*.HOLD_TIME (2) ·
AG2_ID_*.INFLUENCE (2) ·
AG2_ID_*.INFLUENCE_ENTERED (2) ·
AG2_ID_*.INVITE (2) ·
AG2_ID_*.INVITE_TIME (2) ·
AG2_ID_*.RESPONDED (2) ·
AG2_ID_*.RESPONDED_THR (2) ·
AG2_ID_*.RESPONSES (2) ·
AG2_ID_*.REVENUE (2) ·
AG2_ID_*.SATISFACTION (2) ·
AG2_ID_*.SATISFACTION_ENTERED (2) ·
AG2_ID_*.SENTIMENT (2) ·
AG2_ID_*.SENTIMENT_ENTERED (2) ·
AG2_ID_*.SHORT_ABANDONED (2) ·
AG2_ID_*.WRAP (2) ·
AG2_ID_*.WRAP_TIME (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
BusinessAttributeBACustomerAcceptedAgent (2) ·
BusinessAttributeBACustomerAcceptedinThreshold (2) ·
BusinessAttributeBACustomerAcceptedThread (2) ·
BusinessAttributeBACustomerAcceptTime (2) ·
BusinessAttributeBACustomerAcceptTimeAgent (2) ·
BusinessAttributeBACustomerActionablityScore (2) ·
BusinessAttributeBACustomerConferenceInitatedAgent (2) ·
BusinessAttributeBACustomerEngageTime (2) ·
BusinessAttributeBACustomerEnteredwithActionability (2) ·
BusinessAttributeBACustomerEnteredwithInfluence (2) ·
BusinessAttributeBACustomerEnteredwithRevenue (2) ·
BusinessAttributeBACustomerEnteredwithSatisfaction (2) ·
BusinessAttributeBACustomerEnteredwithSentiment (2) ·
BusinessAttributeBACustomerFinishedinThreshold (2) ·
BusinessAttributeBACustomerFinishResponseTime (2) ·
BusinessAttributeBACustomerFinishTime (2) ·
BusinessAttributeBACustomerFirstResponseinThreshold (2) ·
BusinessAttributeBACustomerFirstResponseTime (2) ·
BusinessAttributeBACustomerFocus (2) ·
BusinessAttributeBACustomerFocusTime (2) ·
BusinessAttributeBACustomerHold (2) ·
BusinessAttributeBACustomerHoldTime (2) ·
BusinessAttributeBACustomerInfluenceScore (2) ·
BusinessAttributeBACustomerInvite (2) ·
BusinessAttributeBACustomerInviteTime (2) ·
BusinessAttributeBACustomerResponded (2) ·
BusinessAttributeBACustomerResponses (2) ·
BusinessAttributeBACustomerRevenue (2) ·
BusinessAttributeBACustomerSatisfaction (2) ·
BusinessAttributeBACustomerSentimentScore (2) ·
BusinessAttributeBACustomerShortAbandonedWaiting (2) ·
BusinessAttributeBACustomerStandardAbandonedWaitingTime (2) ·
BusinessAttributeBACustomerStartDateTimeKey (2) ·
BusinessAttributeBACustomerWrap (2) ·
BusinessAttributeBACustomerWrapTime (2)
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