Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
Q_ABANDONED_WAIT_CC 
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Transfer Initiated and Accepted Activity metrics.
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Transfer Initiated and Accepted Activity metrics. Use the filters below to narrow your results.
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