Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
QC_CONSULT_RCV_ACC_WARM_TIME 
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics.
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. Use the filters below to narrow your results.
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