Drilldown: GCXI Metric

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GCXI Metric > mediaType: Open (sync) & calculation : Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics. or None

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type:
Disposition (6)
mediaType: (Click arrow to add another value)
dataType:
Number (6)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
displaysInFolder:
None (6) · Outbound Contact > Contact Attempt (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
A_ABANDONED_INVITING (2) · A_AGENT_DISCONNECT_FIRST (2) · QC_CONSULT_ABANDONED (2) · QC_CONSULT_ABANDONED_INVITE (2) · QC_CONSULT_ABANDONED_SHORT (2) · QC_CONSULT_ABANDONED_STANDARD (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · Q_ABANDONED (2) · Q_ABANDONED_INVITE (2) · Q_ABANDONED_SHORT (2) · Q_ABANDONED_STANDARD (2) · Q_ABANDONED_STANDARD_TIME (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) · Q_ABANDONED_TIME (2) · Q_ABANDONED_TIME_MAX (2) · T_ABANDONED (2) · T_ABANDONED_INVITING (2) · T_ABANDONED_TIME (2) · T_ABANDONED_TIME_MAX (2)
dbTable:
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (4) · Abandon Delay Report (2) · Agent Conduct Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Campaign Summary Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Interaction Volume Business Attribute Report (2) · Interaction Volume Business Result Report (2) · Pre-Agent Termination Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityAgentDisconnectFirst (2) · AgentActivityQueueAbandonedInviting (2) · AgentActivityQueueAgentDisconnectFirst (2) · BusinessAttributeBACustomerAbandonedInviting (2) · BusinessAttributeBACustomerAbandonedWaiting (2) · BusinessAttributeBACustomerAbandonedWaiting_Time (2) · BusinessAttributeBACustomerMaxAbandonedWaitingTime (2) · QueueAbandonedInviting (2) · QueueAbandonedWaiting (2) · QueueAbandonedWaitingTime (2) · QueueConsultsConsultAbandonedInviting (2) · QueueConsultsConsultAbandonedWaiting (2) · QueueConsultsConsultAbandonedWaitingTime (2) · QueueConsultsConsultShortAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) · QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) · QueueCustomerStandardAbandonedWaiting (2) · QueueMaxAbandonedWaitingTime (2) · QueueMaxAbandonedWaitingTimeFmt (2) · QueueShortAbandonedWaiting (2) · QueueStandardAbandonedWaitingTime (2)

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