Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. or Refer to the Abandon Waiting For Agent and Accepted Callback metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · Chat (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Callback (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
CB_CALLBACK_ABANDONED_PCT (2) · IA_HOLD_TIME_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Callback Summary Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStatePercentHoldTime (2) · PercentAbandoned (2)

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