Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_HOLD_TIME_PCT (2) · IA_WRAP_OUT_TIME_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Agent Wrap Report (2) · Supervisor Dashboard (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonInteractionStatePercentHoldTime (2) · AgentStateandReasonInteractionStatePercentWrapOutTime (2)

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