Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
T_ABANDONED 
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& calculation :
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. Use the filters below to narrow your results.
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