Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder : Agent > State and Reason > Interaction State or Outbound Contact > Agent Contact or iWD > Capture & calculation : Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or None

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type:
None (4) · Disposition (2) · Dispostion (2)
mediaType:
None (2) · All (4) · All (except Chat) (2) · Voice (2)
dataType:
None (2) · Number (4)
folder:
Agent > Activity (2) · iWD (2) · Outbound Contact (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4) · A_ACCEPTED (2) · A_CA_DATE_TIME_KEY (2) · A_CONSULT_RCV_WARM_HOLD (2) · A_CONSULT_RCV_WARM_WRAP (2) · A_CONSULT_RCV_WARM_WRAP_TIME (2) · A_CONSULT_RECEIVED_ACCEPTED (2) · A_CONSULT_RECEIVED_HOLD (2) · A_CONSULT_RECEIVED_WRAP (2) · A_CONSULT_RECEIVED_WRAP_TIME (2) · A_ENGAGE_TIME (2) · A_HOLD (2) · A_HOLD_TIME (2) · A_INVITE (2) · A_INVITE_TIME (2) · A_OFFERED (2) · A_REVENUE (2) · A_SHORT (2) · A_TRANSFER_INIT_AGENT (2) · A_WRAP (2) · A_WRAP_TIME (2)
dbTable:
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (6) · Agent Activity (2) · Agent Conduct Report (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction handling Report (2) · Agent Interaction Hierarchy Report (2) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Outbound Campaign Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Social Engagement Report (2) · Agent Summary Activity Report (Interaction) (2) · Agent Task Dashboard (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Capture Point Business Value Report (2) · Capture Point Task Duration Report (2) · Customer Segment Service Level Report (2) · Intraday Process Report (2) · Predictive Routing Agent Dashboard (2) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) · Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) · Supervisor Dashboard (2) · Survey Statistics Report (2) · Task Age Report (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2) · Transfer Dashboard (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityAccepted (2) · AgentActivityAvgWrapTime (2) · AgentActivityConsultReceivedAccepted (2) · AgentActivityConsultReceivedHold (2) · AgentActivityConsultReceivedWarmHold (2) · AgentActivityConsultReceivedWarmWrap (2) · AgentActivityConsultReceivedWarmWrapTime (2) · AgentActivityConsultReceivedWrap (2) · AgentActivityConsultReceivedWrapTime (2) · AgentActivityEngageTime (2) · AgentActivityHold (2) · AgentActivityHoldTime (2) · AgentActivityInvite (2) · AgentActivityInviteTime (2) · AgentActivityOffered (2) · AgentActivityRevenue (2) · AgentActivitySatisfaction (2) · AgentActivityShort (2) · AgentActivityTransferInitiatedAgent (2) · AgentActivityWrapTime (2) · iWDAcceptTime (2) · iWDFinishTime (2) · iWDHandleTime (2) · iWDNew (2) · iWDPending (2) · iWDPendingOverdue (2) · iWDPreSourceSystemTime (2) · iWDSourceSystemTime (2) · OutboundContactStartDateTimeKey (2)

Showing below up to 6 results in range #1 to #6.

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