Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
A_GROUP_COMBINATION 
& calculation :
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& calculation :
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics. Use the filters below to narrow your results.
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