Drilldown: GCXI Metric
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- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18393)
GCXI Metric > internalMetricID:
IA_WRAP_IXN 
& calculation :
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& calculation :
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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