Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the value of the Designer > Self-Service Duration metric.

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type:
None (2) · Interval (2)
mediaType:
None (2) · All (2) · All (Except Chat) (2)
dataType:
None (2) · Number (2)
folder:
Agent > State and Reason > Interaction State (2) · Designer > Session (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_CONSULT_RECEIVED_TIME_PCT (2) · IA_NOT_READY_OUT_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interval Based Report (2) · Agent Not Ready Report (2) · Agent Summary Activity Report (Interaction) (2) · Application Duration Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · DesignerAvgSelfServiceDuration (2)

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